Region	Express Fee	Processing Time	Shipping Time
USA	Free shipping on orders greater or equal to $79,otherwise the cost of the shipping is $19.99.	2-3 Business Days	5-10 Business Days
CA		2-3 Business Days	8-10 Business Days
UK		2-3 Business Days	5-10 Business Days
Europe		2-3 Business Days	10-15 Business Days
Australia,New,Zealand		2-3 Business Days	10-15 Business Days
Asia		2-3 Business Days	5-10 Business Days
Other Countries		2-3 Business Days	Depending on the destination

 

• If no shipping options are available during purchase, it means sales for your region are not yet open. We apologize for any inconvenience and appreciate your understanding
• For deliveries outside of the US, Canada, Mexico, Australia, and New Zealand, customers may be subject to additional customs duties and taxes, which are not covered in the shipping cost. Please be aware that the exact amount of these fees varies by country, and unfortunately, we cannot provide a specific cost. For further details, kindly reach out to your local customs office.
• Please note that in the event of exchanges or returns, any duties and taxes paid during delivery will not be refunded.

You orders will be delivered by a courier Monday to Friday.Please allow extra time for your order to be processed during public holidays and sale periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals. Please also note that delays may occur as a result of pending payment authorizations.

**We do not ship on the weekend or banking holidays, so your order will be processed the next working day.

Shipping Fees:

We provide free delivery for orders exceeding $79. For orders below $79, our standard shipping fee is $19.9. 

 

Taxes, Customs Duties:

Normally the priced shown on our pages is already inclusive import duties. No additional taxes or customs duties are collected.

Unfortunately, we have no control over taxes as customs policies vary by country. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. If you have any questions related to customs charges you are advised to contact your local customs.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as CoolFly take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbor or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@ourcoolfly.com. We cannot refund or replace lost items until 20 working days after the date of dispatch (25 working days for international items).

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.