Applying a promotion code is easy! Simply enter your code in the "Discount Code" box at checkout and click "Apply."
Please note: If a one-time code has expired or has already been used, it will be marked as invalid. If you believe this is an error, please contact us at support@ourcoolfly.com for assistance.
We currently accept PayPal, AMEX, Apple Pay, Shop Pay, Google Pay, Mastercard, Visa, UnionPay, and Klarna.
Please first contact our customer service team at support@ourcoolfly.com with your order number and a description of the issue. We will help you troubleshoot the problem to see if it can be resolved. If a refund is still needed, we will guide you through the process. For more details, please refer to our Refund & Exchange policy.
Since we offer a variety of smart bird feeders with unique features, the specifications vary by model. You can find the detailed Specification Table (including camera resolution, battery life, dimensions, etc.) at the bottom of each specific product page.
Yes, all of the feeders are weatherproof and operates in temperatures from -10°C to 45°C with a humidity range of 0% to 80% (non-condensing).
Yes, a 2.4 GHz Wi-Fi connection is currently required in order to connect your feeder with the COOLFLY app.
We will process the order within 1-2 business days after your payment is confirmed. You can track your order status and shipping progress here: Track My Order
We offer free standard shipping on all U.S. orders over $20. A shipping fee applies to orders under this amount. The exact cost is calculated at checkout based on your location and the selected delivery speed.
We currently ship to the U.S. and Canada. Shipping to the EU will be available soon.
You can change your shipping address shortly after placing your order. Contact customer service at support@ourcoolfly.com with your order number if your order hasn't shipped yet. Changes aren't possible once the order is shipped.
If your package is lost or severely damaged during shipping, please contact us at support@ourcoolfly.com and we will arrange a replacement for you.
Please ensure your phone is connected to a 2.4GHz Wi-Fi network before you begin. Then, follow these steps:
For detailed visual guides, please check the tutorial section within the COOLFLY App.
Yes, a non-member device can be shared with up to 5 users, and a member device can be shared with up to 20 users.
Absolutely! The app is fully compatible with all Smart Bird Feeders sold in the COOLFLY official store. And we plan to add support for more brands in the future. Additionally, you are free to use the app for birding right now, even without a smart feeder.
Ready to start smart birding? Explore our collection of compatible feeders.
Yes, for non-members, videos are stored in the cloud for 3 days, while member videos are kept for 15 days. So make sure to download your favorite videos or save them to your collection for permanent storage.
Yes, all our feeders support using a MicroSD card to store or play back content.
Yes! CoolFly uses advanced AI to help you identify and learn about birds. This feature is available in several ways, and you may get more information HERE.
No, you do not need a membership to use the COOLFLY App. Most core features are completely free.We also offer optional Premium plans that unlock enhanced features for users who want an even better experience. All plans can be managed easily within the app.
You can email us at support@ourcoolfly.com or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.
We offer 24/7 support via chat and email to help with any issues.
