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Frequently Asked Questions
How do I use my discount code?
As a welcome gift, we offer a first-purchase discount code to all users. Simply enter the code during checkout to apply your discount. Unlock my discount
When will my order be shipped?
We will process the order within 1-2 business days after your payment is confirmed. You can track your order status and shipping progress here: [Tracking my order]
What's the shipping cost?
We offer free standard shipping on all U.S. orders of $50 or more. A shipping fee applies to orders below $50. The exact cost is calculated at checkout based on your location and the selected delivery speed.
How do I contact customer service?
You can email us at support@ourcoolfly.com or click < CONTACT US > to leave a message, and we will get back to you as soon as possible.
Can I call COOLFLY customer support?
Yes. Call us at +1 (646) 878-6710, Monday through Sunday, 9 AM–7 PM EST / 6 AM–4 PM PST. Outside phone support hours, please send us a message.
How do I use my discount code?
As a welcome gift, we offer a first-purchase discount code to all users. Simply enter the code during checkout to apply your discount. Unlock my discount
When will my order be shipped?
We will process the order within 1-2 business days after your payment is confirmed. You can track your order status and shipping progress here: [Tracking my order]
What's the shipping cost?
We offer free standard shipping on all U.S. orders of $50 or more. A shipping fee applies to orders below $50. The exact cost is calculated at checkout based on your location and the selected delivery speed.
How do I contact customer service?
You can email us at support@ourcoolfly.com or click < CONTACT US > to leave a message, and we will get back to you as soon as possible.
Can I call COOLFLY customer support?
Yes. Call us at +1 (646) 878-6710, Monday through Sunday, 9 AM–7 PM EST / 6 AM–4 PM PST. Outside phone support hours, please send us a message.
