Welcome to COOLFLY

Please confirm that your email address or phone number is correct, then check your spam or junk folder. Also make sure your device is not blocking COOLFLY messages or notifications. If the code still does not arrive, contact COOLFLY Support and include a screenshot of the sign-up screen.

1. Tap Forgot Password on the COOLFLY app login screen.
2. Enter the email address or phone number registered to your account.
3. Enter the verification code you receive. Check your spam folder if you use email.
4. Create a new password containing both letters and numbers.

1. Install the latest version of the COOLFLY app and sign in.
2. Charge and power on the camera, then wait for the pairing prompt or “ding-dong” sound.
3. In the app, tap Add device and follow the on-screen steps.
4. Connect the camera to a 2.4 GHz Wi-Fi network. A 5 GHz-only network is not supported.

If pairing still fails, send COOLFLY Support a screenshot and the device serial number (SN).

Make sure the camera’s status light is flashing quickly and select a 2.4 GHz Wi-Fi network. Check the network name and password, and avoid special characters when possible. If the connection fails, restart both the camera and router, confirm that DHCP is enabled, MAC filtering is off, and the network name is visible. You can also test with a phone hotspot to help identify a router issue.

First check the device serial number. If it begins with AIC, the camera uses Bluetooth-assisted pairing. Power on the camera, wait for the pairing sound, and tap Add device. When the app shows the QR-code step, wait for it to continue to the Wi-Fi password screen instead of scanning a code, then enter your 2.4 GHz Wi-Fi password. If the serial number does not begin with AIC or you do not hear the pairing sound, contact COOLFLY Support with the serial number.

Open the device in the COOLFLY app, tap Invite, enter the other person’s full nickname, and add them to the group. You can also generate an invitation QR code and ask them to scan it with the scanner in the top-right corner of the app. Standard accounts can invite up to 5 people; VIP accounts can invite up to 20.

In the COOLFLY app, open Device → Settings → Device Info and confirm that Video Motion Alert is enabled. Then check your phone’s iOS or Android notification permissions for COOLFLY. The app may space notifications apart, so a motion video can be saved without a separate alert every time. If you receive no alerts at all, contact COOLFLY Support with a screenshot and your device serial number.

You can use AI bird identification in several ways: post a bird video to the Feed and choose Guess; upload a photo or screenshot to ChirpChat and ask what kind of bird it is; or open Device → Album → Live Captures and tap the bird name. VIP members can also open Device → Album → Daily Visit to play the automatically created bird story.